top of page
Logo | Home Comforts Hikng
Privacy Policy | Home Comforts Hikng

 Privacy Policy

Enjoy hiking experiences across New South Wales, Japan, South Korea, and Vietnam, without the stress of heavy backpacks, logistics, or roughing it in a tent.

​

Updated: February 2026

​​

1. Personal Information We Collect

 

We may collect personal information necessary for our business, which may include:

  • Contact details: Name, address, email, phone;

  • Travel details: Booking information, itinerary data, passport or other identification information where provided;

  • Payment information: Payment card data and transaction records (processed through secure third-party providers such as Stripe or PayPal. We do not directly store full card numbers);

  • Marketing and subscription preferences: Where you consent or opt in;

  • Social media profile information: Where voluntarily provided, including from integrated features or social login;

  • Technical/usage data: Cookies, device identifiers, IP address, browsing behaviour.

​

We do not knowingly collect personal information from users under 18 without prior consent from a parent or guardian.

​

2. How We Collect This Information

​

We collect personal information:

  • Directly from you when you provide it through booking forms, enquiries, surveys, or registrations;

  • Through web technologies (cookies, analytics tools, social media widgets);

  • From third-party service providers involved in processing bookings, payments, or marketing services;

  • From social media platforms where you interact with our content or ads (subject to their policies).

​

We only collect personal information that is necessary for our functions or activities.

​

3. How We Use Your Information

 

We use your personal information for purposes including:

  • Managing bookings, enquiries, and customer service;

  • Providing information about tours, products, services, and updates;

  • Processing payments and fulfilling travel services;

  • Sending newsletters or marketing where you have provided consent;

  • Improving our website, services, and customer experience;

  • Meeting legal, regulatory, or safety obligations.

​

We will not use your personal information for an unrelated purpose without your consent unless required or authorised by law.

​

4. Direct Marketing & Unsubscribing

 

You may receive marketing communications if you have expressly consented to this.
You can opt out or unsubscribe at any time by:

  • clicking the unsubscribe link in emails, or

  • contacting us to request removal from our marketing list.

​

Unsubscribing will not affect transactional communications related to bookings or services you have purchased.
 

5. Disclosure of Personal Information 

 

We may disclose personal information to:

  • Third-party service providers (e.g., payment processors, booking systems, analytics tools);

  • Social media platforms when you interact through them (governed by those platforms’ privacy policies);

  • Legal or regulatory authorities when required by law;

  • Overseas recipients where applicable (see below).

​

We do not sell personal information to third parties.

​

6. Overseas Disclosure

​

Your personal information may be disclosed to recipients located outside Australia where:

  • services are hosted on international cloud platforms;

  • third-party service providers process data outside Australia (e.g., Stripe, PayPal); or

  • you are accessing services from outside Australia.

​

Where practical, we specify the countries where data may be disclosed.

​

7. Security of Personal Information

 

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure systems, encryption, access controls, and staff training.

​

No system is completely secure. If a data breach is likely to result in serious harm, we will respond under the Notifiable Data Breaches scheme.

​

8. Access, Correction and Erasure

​

You may:

  • request access to personal information we hold about you;

  • ask us to correct inaccuracies;

  • request deletion or restriction of processing, subject to legal exceptions.

​

Requests can be made via our contact form.

​

9. Your GDPR Rights (if applicable)

 

If you are an EU/EEA/UK resident, you may have rights under GDPR, including:

  • access and correction;

  • restriction of processing;

  • data portability;

  • the right to object to processing based on consent;

  • erasure under certain conditions.

​

To exercise these rights, contact us using the details provided at the end of this policy.

​

10. Cookies, Analytics and Tracking

​

We use cookies and analytics technologies for:

  • essential site functionality;

  • performance monitoring;

  • personalised experiences and marketing optimisation.

​

You may disable or control cookies via your browser, though this may affect functionality.

​

11. Complaints and Privacy Concerns

​

If you have questions or concerns about our handling of personal information, please contact us.
We will investigate and respond in a timely manner.

​

If you remain unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

​

12. Changes to This Policy

​

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements.
The most recent version will be posted on our website with an updated effective date.

​

13. Contact Us

​

For privacy enquiries, access/correction requests, or unsubscribe requests, please use our contact form.

bottom of page